Frequently Asked Questions

Everything you need to know about our web development services, pricing, and support.

General Questions

What makes Website14 different from other web development companies?

We focus on speed, affordability, and ongoing support. Unlike traditional agencies that charge $10,000+ and take months, we deliver professional websites in 1-2 weeks starting at $59 setup + $5/month. Plus, we offer unlimited updates and 24/7 support.

How long does it take to build a website?

Most websites are completed within 1-2 weeks from the initial consultation. Static websites can be ready in as little as 3-5 days, while dynamic and e-commerce sites typically take 1-2 weeks depending on complexity.

Do you offer a money-back guarantee?

Yes! We offer a 30-day money-back guarantee. If you're not completely satisfied with your website within 30 days of launch, we'll refund your setup fee and help you find a better solution.

Pricing & Payment

What's included in your pricing?

Our pricing includes: custom design, mobile-first development, SEO optimization, SSL certificate, hosting setup, unlimited updates, 24/7 support, and ongoing maintenance. No hidden fees or surprises.

Can I pay monthly instead of yearly?

Yes! We offer flexible monthly payments. You can choose to pay monthly, yearly, or even 2-3 year plans for better discounts. All plans include the same features and support.

Do you offer discounts for multiple services?

Absolutely! We offer package discounts when you combine multiple services like website + email hosting + logo design. Contact us for custom quotes on bundled services.

Technical & Support

What does "unlimited updates" mean?

Unlimited updates means we'll make content changes, add new pages, update information, and perform minor design tweaks at no additional cost. Major redesigns or new features may incur additional charges.

Do you provide hosting and domain services?

Yes! Hosting is included in your monthly fee. We can help you transfer existing domains or purchase new ones. We also offer professional email hosting at $2.40/month per account.

How do I get support when I need help?

We offer 24/7 support through multiple channels: email, live chat, and phone. Our average response time is under 2 hours, and most issues are resolved within 24 hours.

E-commerce & Online Stores

Can you build an online store?

Absolutely! Our e-commerce package includes product management, payment gateway integration, order processing, inventory tracking, and shipping calculations. Starting at $180 setup + $11/month.

Which payment gateways do you support?

We support all major payment gateways including PayPal, Stripe, Square, and regional payment methods. We can integrate multiple payment options for better customer experience.

How many products can I sell?

Our e-commerce package includes up to 30 products. Additional products cost $0.20 each. For larger catalogs, we offer custom solutions starting at 100+ products.

Our Process

How do I get started?

Getting started is easy! Simply fill out our project builder form, schedule a free consultation, or contact us directly. We'll discuss your needs and provide a custom quote within 24 hours.

What information do you need from me?

We'll need: your business information, design preferences, content (text and images), and any specific features you want. Don't worry if you don't have everything ready - we can help you create content.

Can I see progress updates?

Yes! We provide regular updates throughout the development process. You'll have access to a client portal where you can see progress, provide feedback, and request changes in real-time.

Still Have Questions?

Can't find what you're looking for? Our team is here to help. Get in touch for personalized answers.